Frequently Asked Questions
General
How do I order?
You can visit our website, select the product that suits you, click add to enquiry, and then submit your information through the enquiry page, and our product consultants will contact you; you can also directly click on the contact us page to communicate with us. We will reply to you as soon as possible and provide suitable product solutions and the most favorable quotation according to your needs.
What are your quantity discounts?
Different categories have different minimum order quantity requirements. In order to provide you with the best price, we recommend a minimum order quantity of 3,000 for glass bottles and 10,000 for lids and other accessories. However, we still focus on your needs and set a specific minimum order. Quantity and price are subject to consultation with product consultants.
What services does the website provide?
Email customer service to answer various questions during use Provide exclusive technical support and preferential policies for long-term cooperative customers.
How can I stay updated on the latest promotional activities on the website?
Follow our official website and social media accounts.
Subscribe to the website newsletter to receive promotional information first-hand.
About Orders
When will my order ship?
- In stock products: shipped within 7 days after payment.
- Customized models: shipped within 30 days after payment of deposit.
What are my shipping charges?
The freight will be adjusted based on the logistics company’s price, and the specific amount will be informed in the quotation email.
How do I track my order?
On the day your order is shipped you will be sent an email with your tracking information.
What if part of my order is damaged or missing?
Please contact Customer Service within 30 days if any of your order is damaged or missing. Damaged shipments or items missing from shipment will be promptly replaced or refunded.
About Products
How do I know if my product is compatible with a container?
You should always test your product with the container you have selected prior to use. We make no guarantee, warranty, or recommendation for any intended use and specifically caution that many products are not compatible with glass, plastic or metal. Please contact Customer Service to request a sample.
Can I also order closures in other colors than stated on the website?
Our website shows the closures we keep in stock to ensure reliability and fast delivery. We can also supply closures in almost any colour. Please note that a minimum order of 10,000-50,000 pieces is needed (depending on the product and the supplier). We will be happy to discuss other possibilities if you require a different colour.
How Do I Find a Lid or Closure That Fits My Bottle?
Jarcans.com makes finding matching containers and lids easy. On each item page, just below the item information is a tab that shows compatible items to the one you are viewing. These compatible items are closures that match the container you are viewing or containers that fit the closure you are looking at. Simply click on the image or item number of the matching item you are interested in. This will take you to the detail page for that item.
Can Container and Packaging Label or Decorate my Containers?
We can custom decorate your bottles, jars, or closures for you in-house. For more information on our capabilities and policies, please contact to us.w.
Can I Get Samples and How Do I Order Them?
Yes. You can get samples from our website. See the steps below to find out how. – Press the Contact Us button or click on the ” Add to Enquiry” on the item page. This will add one item at no cost to your shopping inquiry list. Then please fill in the information, our product consultant will contact you as soon as possible.
About after sales
Some of my bottles or jars looked scuffed. Why?
We will make a full reservation before shipping and try our best to get the goods. If there is still a balance after receiving the goods, please save it and contact customer service for processing.
What if part of my order is damaged or missing?
We will make a full reservation before shipping and try our best to get the goods. If there is still a balance after receiving the goods, please save it and contact customer service for processing.
Other Questions?
Please contact Customer Service with any other questions.
